Copyright & IP complaints

1. What this policy covers

Inboxy is a private email assistant. It stores your own mail in an encrypted vault that only you can use, and it does not publish, host or share user content with the public. Email you receive stays with your mail provider; Inboxy shows it to you and nobody else. For that reason, most intellectual property complaints we receive are likely to concern:

• Our website and apps — text, images, code or other material on https://inboxy.nexlla.com or in the Inboxy apps that you believe infringes your rights;
• Our name and brand — if you believe “Inboxy” or our logo conflicts with your trademark; or
• Misuse of Inboxy — where someone uses Inboxy to send material that infringes your rights, for example distributing copyrighted works by email.

If your complaint is about content in a mailbox, or about an email sent from a mail service, the mail provider (such as Google or Microsoft) is usually better placed to act. Misusing Inboxy to infringe intellectual property breaches our Acceptable Use Policy and Terms of Service.

This procedure is designed to align with section 512 of the U.S. Digital Millennium Copyright Act (17 U.S.C. §512) and with UAE Federal Decree-Law No. 38 of 2021 on Copyrights and Neighbouring Rights. Following it does not limit any rights or remedies you or we have under applicable law.

2. Submitting a copyright notice

Send your notice by email to [email protected], or by post to the designated agent in section 3. Please write in English or Arabic. Your notice should include:

1. The work. A description of the copyrighted work you say has been infringed or, if several works are covered by one notice, a representative list.
2. The location. Enough information for us to find the material — for example the exact URL on our website, the screen in our app, or, for misuse of Inboxy, the sending address, date and subject of the message(s) concerned.
3. Your contact details. Your name, postal address, telephone number and email address, and, if you act for the rights holder, your relationship to them.
4. Good-faith statement. A statement that you have a good-faith belief that the use of the material is not authorised by the copyright owner, its agent or the law.
5. Accuracy statement. A statement that the information in your notice is accurate and — where U.S. law applies — under penalty of perjury, that you are the owner, or are authorised to act on behalf of the owner, of an exclusive right that is allegedly infringed.
6. Signature. Your physical or electronic signature (a typed full name is acceptable for email notices).

Please do not attach the infringing material itself, and do not include sensitive personal data beyond what is needed. Notices that are missing these elements may not be effective, and we may ask you to complete them before we act.

Please note: we may forward a copy of your notice, including your name and contact details, to the person whose material or conduct is the subject of the complaint so that they can respond, and we may share it with organisations that track takedown notices. If you do not want your details shared, consider using an authorised agent.

3. Designated agent

Our designated agent for notices of claimed infringement is:

This contact is for intellectual property notices only. Messages about anything else sent here will not receive a response; please use [email protected] instead.

4. What happens next

When we receive a complete notice, we review it and, where appropriate, act promptly. Depending on the circumstances, we may:

• remove or disable access to material on our website or in our apps;
• investigate the reported use of Inboxy and, where we find misuse, warn the user, restrict features such as sending, or suspend or terminate the account under our Terms of Service;
• notify the affected user and give them the opportunity to send a counter-notice; and
• decline to act where a notice is incomplete, the use appears to be lawful (for example fair use, fair dealing or a permitted exception under UAE law), or the claim appears abusive.

Because users’ mail is encrypted in private vaults and no human at Inboxy reads it except in narrow circumstances described in our Privacy Policy, our investigation of misuse relies mainly on the information you provide and on account and sending records. We cannot remove copies of an email that have already been delivered to recipients’ mailboxes.

5. Counter-notices

If material you provided was removed or your account was restricted because of a notice, and you believe this was a mistake or that you have the right to use the material, you may send a counter-notice to [email protected]. It should include:

1. identification of the material that was removed or disabled, or the restriction applied, and where it appeared before;
2. a statement, under penalty of perjury where U.S. law applies, that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification;
3. your name, postal address, telephone number and email address;
4. a statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located or, if your address is outside the United States, any judicial district in which we may be found, and that you will accept service of process from the person who submitted the original notice or their agent; and
5. your physical or electronic signature.

We will forward your counter-notice to the person who submitted the original notice. Unless they tell us within 10 business days that they have started court proceedings seeking to restrain the alleged infringement, we may restore the material or lift the restriction between 10 and 14 business days after receiving your counter-notice. Where U.S. law does not apply, we will consider counter-notices on a similar basis and may also take account of applicable local law.

Please consider seeking legal advice before sending a counter-notice. If you are unsure whether the material infringes someone’s rights, you may wish to remove it yourself.

6. Repeat infringers

We terminate, in appropriate circumstances, the accounts of users who are repeat infringers. We track valid notices against accounts and consider their number, seriousness and timing, as well as any successful counter-notices. We may also terminate an account after a single notice where the infringement is clear and serious. A terminated user may not create a new account without our permission.

7. Trademark complaints

If you believe material on our website or in our apps, or a use of Inboxy, infringes your trademark, write to [email protected] with:

• your name and contact details, and your relationship to the trademark owner;
• the trademark, the countries or regions where it is registered, and registration numbers;
• where the alleged infringement appears and why you believe it is likely to cause confusion or otherwise infringe; and
• a statement that the information is accurate and that you are the owner or authorised to act for the owner.

Referring to another company’s product by name to describe compatibility (for example “works with Gmail”) is generally not trademark infringement, and our trademark notice explains how we refer to third-party marks.

8. False or abusive claims

Only the owner of the rights, or someone authorised to act for them, should submit a notice. Under 17 U.S.C. §512(f) and similar laws elsewhere, a person who knowingly and materially misrepresents that material is infringing — or that it was removed by mistake — may be liable for damages, including costs and legal fees. Before you submit a notice, consider whether the use may be permitted, for example as fair use or under an exception in applicable law. We may disregard notices that appear fraudulent or abusive, and may report them.

9. Our intellectual property

Inboxy, the Inboxy logo and mark, Nexlla, our website, apps, software, design and content are owned by or licensed to Nexlla Creative Agency and protected by intellectual property laws. See the copyright notice.

Using the Inboxy name

• Permitted: using the word “Inboxy” in plain text to refer accurately to our product — for example in reviews, news articles, tutorials, comparisons and commentary — and using unmodified screenshots of our website or apps for editorial purposes.
• Press: journalists and reviewers may use the Inboxy logo, unaltered, to illustrate coverage of Inboxy.
• Not permitted without written permission: modifying, recolouring, distorting or animating the Inboxy logo or mark; combining it with other marks; using it in your own product name, app icon, domain name or social media handle; or using it in a way that suggests we sponsor, endorse or are affiliated with you or your product.

For logo files, brand guidance or permission for other uses, write to [email protected]. We may withdraw permission for any use that we consider misleading or harmful to our brand.

Questions about this policy? Write to [email protected].